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NYRx, the Medicaid Pharmacy Program

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Electronic PA Requests

Beginning July 15th, 2025, NYRx, the Medicaid Pharmacy Program, will accept electronic PA requests via CoverMyMeds®. Prescribers and authorized agents: register for an ePA webinar or reach out to NYRxEO@primetherapeutics.com for more information.

Current Pharmacy Programs and Updates

For assistance with billing, please refer to guidance document at eMedNY
For provider inquiries pertaining to eligibility, Point of Service (POS), DVS, or Pharmacy claims:
eMedNY Call Center 1-800-343-9000
7:00 a.m. - 10:00 p.m., Eastern Time, Monday through Friday (excluding holidays)
8:30 a.m. - 5:30 p.m., Eastern Time, Holidays and Weekends

Recent Pharmacy News

Prior Authorization Resources

To obtain a prior authorization call (877) 309-9493 or fax the appropriate Prior Authorization form to (800) 268-2990. The clinical call center is available 24 hours a day, 7 days per week.

PAXpress is a web-based application available for initiating prior authorization requests.

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