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NYRx, the Medicaid Pharmacy Program
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Electronic PA Requests
Beginning Summer 2025, NYRx, the Medicaid Pharmacy Program, will accept electronic PA requests via CoverMyMeds®. For more information, reach out to NYRxEO@primetherapeutics.com.
Contact Us
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Prescribers: To request NYRx Prior Authorization(s) |
NYRx Clinical Call Center |
877-309-9493 Fax: 800-268-2990 |
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Prescribers, Pharmacies, and Managed Care Organizations (MCOs): To request assistance or ask questions about NYRx, the Medicaid Pharmacy Program |
NYRx Education and Outreach |
833-967-7310 Email: NYRxEO@primetherapeutics.com For privacy and security, Protected Health Information (PHI) sent through email must be encrypted. https://newyork.fhsc.com/providers/education-outreach.asp |
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NYS Medicaid Members: To ask questions or request support, contact New York State Department of Health (NYSDOH) |
NYS Medicaid Member Helpline |
855-648-1909 TTY 800-662-1220 https://www.health.ny.gov/health_care/medicaid/members/ |