NYRx, the Medicaid Pharmacy Program

Prime Therapeutics complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Prime Therapeutics does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Prime Therapeutics:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters.
  • Information that is written in other languages.

If you need these services, contact your Prime Therapeutics member service center.

If you believe that Prime Therapeutics has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Similarly NYS has a Diversity Management Office that you can contact at 1-518-473-1703 or dmo@health.ny.gov if you need any of these services.

NYSDOH Discrimination Complaint Form