NYRx, the Medicaid Pharmacy Program

Magellan* follows the law. We treat all people equally. We do not discriminate against anyone based on:

• Race.
• Color.
• National origin.
• Age.
• Disability.
• Sex.

We provide free help and services to people with disabilities. We want you to be able to communicate with us easily. We offer:

• Qualified sign language interpreters.
• A national program provided by the FCC that is free to any hearing impaired person to use simply by dialing 711. More information can be found on the following website:
  https://www.fcc.gov/consumers/guides/711-telecommunications-relay-service
• Written information in many formats. These may include:
  • Large print.
  • Audio.
  • Accessible electronic formats.
  • Other formats.

We also provide free language services to people whose first language is not English. We offer:

• Qualified interpreters.
• Information that is written in other languages.

If you are a member and have questions about the NYRx pharmacy program, please call 1-877-309-9493.

If you believe we have not provided these services or discriminated in another way, you can file a grievance with:

You can file a grievance in one of three ways.

• By mail.
• By fax.
• By email.

The civil rights coordinator is available if you need help with any of this.

You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. You may do this online at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf Or you may do this by mail or phone.

Complaint forms are available online. You may find them at http://www.hhs.gov/ocr/office/file/index.html.

Similarly NYS has a Diversity Management Office that you can contact at 1-518-473-1703 or dmo@health.ny.gov if you need any of these services.

NYSDOH Discrimination Complaint Form

*Magellan refers to all applicable subsidiaries and affiliates of Magellan Health, Inc. including but not limited to Magellan Healthcare, Inc., National Imaging Associates, Inc., Magellan Rx Management, LLC and Magellan Complete Care.